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Tennessee American Water warns of possible utility scams

Tennessee American Water is making customers aware of a possible utility scam after receiving reports from some customers about a person or persons claiming to be a Tennessee American Water employee(s).

The person or persons who may be posing as Tennessee American Water field employees are requesting payment to perform work such as removing a backflow device or checking the pressure on a pressure regulator.

The company wants customers to know that field employees who work at home or in a business will not ask to make a payment through them.

In addition, the examples of services offered to customers by this individual(s) are not services performed by Tennessee American Water.

To protect consumers, we provide the following consumer tips:

How to identify a legitimate Tennessee American Water employee at your home or place of business

  • Legitimate employees of Tennessee American Water companies will wear a uniform with the company logo.
  • Legitimate utility workers will present a photo identification badge.
  • Legitimate utility companies operate work vehicles with the company name clearly visible.

To identify a legitimate request for payment of an invoice:

  • Field employees who work at home or in a company will not ask to make a payment through them.
  • Instead, they directed customers to the appropriate pay phone number or authorized in-person pay locations.
  • Utility scammers may use phone tactics, such as demanding immediate payment or payment via a pre-loaded credit card.
  • Customers should also be aware that some scammers may change the number on the caller ID so that it appears as a legitimate phone call.

Customers who question the legitimacy of an employee on their property or via a phone call should contact the appropriate utility company and local law enforcement authorities